Terms and Conditions of DipDap - Best Dry Cleaning Services In Dubai

Terms and Conditions

Updated: February 22nd, 2020

These terms and conditions (“User Terms”) is applicable to all/visits use of our website at www.DipDap.ae (the “Website”), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING DipDap. APPLICATIONS OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE DipDap. APPLICATIONS OR ANY SERVICES PROVIDED BY US.

DipDap

Your contracting partner is MOTHER TOUCH LAUNDRY LLC. (“MTL”), a corporation established in DED, Dubai, UAE with PO BOX 488076. DipDap or DipDap is the marketing name of MTL (“DIPDAP”).

What services does DipDap provide?

DipDap provides pick-up and drop off services for laundry, ironing and dry cleaning. There are several channels which can be used to request for Pick-up and delivery services. These include our Website, use of an application supplied by DipDap and downloaded and installed by you on your single mobile device (smartphone) (the “Application”), web emails and other social media channels like Facebook. All services provided by DipDap to you by means of your use of the Website or Application or service requested by any other channel are hereafter referred to as the “Service”.

How is a contract concluded between DipDap and you?

By using the Website, Application or the Service, you enter into a contract with DipDap (the “Contract”). In order to be able to use the Application, you first need to sign up with DipDap. You can also place orders via our website, emails or other social media channels like Facebook. When signing up or placing an order via other channels, you are obligated to provide DipDap with your personal information, mobile telephone number, address for pick-up and delivery, and credit card data (only requested when placing an order). Upon successful completion of your signing up with DipDap, DipDap will provide you with a personal account, which may be accessible to you with a password of your choice.

For the use of our Website, Service or the Application, we require minimum age to be 18 years of age or older and therefore anyone less than 18 years of age will not be allowed to use our application/services. If you reside in a jurisdiction that restricts the use of the Service, Website, or Application because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Service and the Application.

Your use of the Website, Application, or the Service.

You warrant that the information you provide to DipDap is accurate and complete. DipDap is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.

Only authorized means can be used to access the Service. You are responsible to make your own judgements to check and ensure the correct Application is downloaded for your device. DipDap is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. DipDap reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.

By using the Website, Application or the Service, you (the user) further agree that:
  • You will only use the Service, Website, or download the Application for your sole, personal use.
  • You will not resell it to a third party.
  • You will not authorize others to use your account.
  • You are responsible for maintaining the confidentiality of your own account.
  • You will not assign or otherwise transfer your account to any other person or legal entity.
  • You will not use an account that is subject to any rights of a person other than you without appropriate authorization
  • You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
  • You will not use the Service, Website, or Application to cause nuisance, annoyance or inconvenience.
  • You will not impair the proper operation of the network.
  • You will not try to harm the Service, Website, or Application in any way whatsoever.
  • You will not copy, or distribute the Website, Application, or other DipDap Content without written permission from DipDap.
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application.
  • You will provide us with whatever proof of identity we may reasonably request.
  • You will not use the Service, Website, or Application with an incompatible or unauthorized device.
  • You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service.

DipDap reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.

Care for Garments

DipDap provides, subject to your requirements and choice, the following services: Cleaning and Pressing, Pressing Only and Wash & Fold. The cleaning could include Dry Cleaning or Cleaning with Water, and this will depend on the nature of the clothes.

Dipdap’s staff will follow each garment’s care label instructions to decide the type of cleaning which is required for the Cleaning and Pressing service. If the label is missing, we will make best effort judgement to decide the method of cleaning. If for whatsoever reason, the user requests the garment treatment to be contradictory to what has been mentioned on the care label instructions, DipDap will make an attempt on a best efforts basis and wherever possible to contact the user and advise on potential risks associated with the treatment. The user will assume responsibility for any damage to their garments if they have indicated a way of treatment to their clothes which is contrary to care label instructions.

In the Wash & Fold service, all items are washed at forty (40) degrees celsius and dried in a medium to high heat. DipDap staff will not verify that each garment is safe to undergo washing at forty (40) degrees celsius and drying at medium to high heat. The user will assume responsibility for any damage to their garment.

DipDap will not guarantee the successful removal of any stain but will make every attempt to remove stains without damage to your garment.

Item Count

Dipdap’s pick up driver will only count the number of bags given by the user for cleaning and ironing. The driver will neither count or inspect the garments at collection. Any potential defects, damages or stains will not be noted down on this receipt.

The specific count of the number of items and inspection for any defects, damages or stains will be done by the store manager once the clothes reach our facility. DipDap will inform the customer of any noted damages and reserves the right to decide to not clean an item and inform the customer via call, SMS, in-app chat, e-mail or with a card informing the customer that the garment was not cleaned.

Delivery

Our standard turnaround time is 48 hrs. And we will do our best to comply to these timelines unless instructed otherwise by you or under unfortunate circumstances

  • DipDap does not charge any delivery fee but it has a minimum invoice amount of 45 AED
Payment

While currently, the use of the Website, Application or the Service is free of charge, DipDap reserves the right to introduce a fee for the use of the Application. If DipDap decides to introduce such a fee, DipDap shall inform you accordingly and allow you to either continue or terminate the Contract.

DipDap shall charge you for the services you request, which may include dry cleaning, laundered shirts, wash & fold, pressing or related services (“Cleaning”). You agree that you will pay for all Cleaning you purchase through DipDap, and that DipDap may charge your credit card account as provided by you when registering for the Service for the Cleaning (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. DipDap also provides the option to pay through cash if the User wishes to do so.

You are responsible for the timely payment of all fees and for providing DipDap with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable in cash/credit card. Having said that we do provide refunds in form of store credits. Once the items have been cleaned, an email invoice will be sent detailing the number of items that were cleaned as well as the charges minus any promotions or credits accumulated.

Please note once you place a pick-up request on the app with Payment method as Credit card, DipDap will authorize the credit card by blocking a small amount of 1$. This will be immediately refunded if you were to cancel the pick-up request anytime before the actual pick-up were to be made.

Payments will be processed immediately after the items have been cleaned by our laundry, and prior to delivery; any rejected credit card transactions will need to be settled before the delivery of the cleaned items.

Once your payment has been processed the customer will be notified through email and confirmation message displayed on the screen. In case DipDap were to authorize a token amount from your card once you are placing an pick-up request, the customer will be notified through SMS.

All payment confirmation and communication will be received by the customer within a maximum of 24hrs since the deduction happened

DipDap uses a third-party payment processor, https://.telr.com (the “Payment Processor”) to link your credit card account to the Application and Service. The processing of payments or credits, as applicable, in connection with your use of the Website, Application and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. DipDap is not responsible for any errors by the Payment Processor, but will take corrective action when and if possible. In connection with your use of the Services, DipDap will obtain certain transaction details, which DipDap will use solely in accordance with its Privacy Policy.

Please note, we accept

  • Visa and MasterCard and accept payments in AED
  • Also every cardholder must retain a copy of transaction records and DipDap policies and rules.
Indemnification

The User, by accepting these User Terms and using the Application or Service, undertakes to DipDap that if DipDap, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and suppliers that by accepting these User Terms and using the Application or Service incurs any claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your use or misuse of the Application or Service, the User must pay to DipDap on demand, on an after tax basisa, an amount equal to such loss.

The User will indemnify and hold DipDap, harmless from and against any such claims which might have come as a result herewith

Liability

The information, recommendations and/or services provided to you on or through the Website, the Service, and the Application is for general information purposes only and does not constitute advice. While DipDap will endeavor to reasonably keep the Website and the Application and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware, and viruses or that the Website and/or Application are correct, up to date and accurate.

DipDap shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of DipDap.

DipDap shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including and but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses or damages to any User’s electronic device as a result of the usage of the application or the Website

User understands that there are inherent risks in Cleaning and there is potential for clothing and related items to get lost or damaged. DipDap will do its best to ensure situations like this do not happen, and in the instances, they do happen, will work with the User to rectify the situation.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, Dipdap’s aggregate liability shall in no event exceed an amount of five times the cost quoted for washing/ cleaning that specific item and in no event will exceed AED 500 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

Damaged Items

DipDap will take all efforts to ensure that proper care is taken care while cleaning all garments. However, in unforeseen circumstances where garments are damaged, it is the responsibility o the User to report any damaged item within seven (7) days of the date of delivery of the garments to [email protected] or through in-app chat. DipDap reserves the right to reject any claim made more than seven (7) days after the successful delivery of the garments to the customer.

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against colour bleeding, colour loss, or shrinkage of garments associated with a manufacturing defect. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears associated with the conditions a garment is exposed to during wear. Damages to garments may occur due to our cleaning and ironing processes, as well as due to defects in the fabric, material, stitching of the garments. We will, to the best of our ability, assess the damages impartially and determine the root cause of the damage.

For any items deemed damaged because of our process, DipDap may reimburse you by paying up to five (5) times the charge for cleaning the item regardless of brand, price or condition of the garment. The reimbursement will be in credit notes which can be used for future services from us. Any damaged items must be reported [email protected] and inspected by DipDap within seven (7) days through digital photos and in-person.

For any items deemed damaged because of a perceived defect, DipDap may reimburse you by paying up to five (5) times the charge for cleaning the item regardless of brand, price or condition of the garment.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, Dipdap’s aggregate liability shall in no event exceed an amount of AED 500 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

We also understand that sometimes Users might not be able to assess the damage within 7 days given travel plans or work schedules. Claims made more than seven (7) days after delivery will be assessed on a case by case basis and we will do our best to see what can be done

In case any damaged item claim cannot be resolved amicably according to terms and conditions, DipDap will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.

Lost Items

Any lost item must be reported within seven (7) days of the date of delivery of the garments to [email protected] or through in-app chat. All claims are reviewed on a case-by-case basis. Items are considered lost five (5) days after the initial claim has been made. In line with industry practices, any reimbursement for an item deemed lost by DipDap shall be limited to five (5) times the charge for treating the garment.

DipDap shall not take responsibility for any loose items lost when submitted in a DipDap bag, such as watches, jewelry, cash, wallets, cufflinks, car keys, badges or any other such items regardless of their value.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, Dipdap’s aggregate liability shall in no event exceed an amount of AED 500 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

In case any damaged item claim cannot be resolved amicably according to terms and conditions, DipDap will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.

Cancellation/Refund policy

As mentioned earlier while DipDap does not provide refunds in Cash and credit cards, it will provide store credits will be provided in case there is an issue with one (or many) items

  1. Not upto your expectation and our quality standards (i.e. not serviced properly)
  2. Wear and tear of the item (Refer to the detailed policy of the damaged item in the section above)
  3. Missing item (Refer to the detailed policy of the Lost item in the section above)

Please not once you place a pick-up request on the app with Payment method as Credit card, DipDap will authorize the credit card by blocking a small amount of 1$. This will be immediately refunded if you were to cancel the pick-up request anytime before the actual collection of the item were to be made.

Once your order has been handed over to DipDap, a client cannot cancel his request of service. In case he does, the user will not be paid any amount in cash. Its upto the discretion of DipDap to decide on the store credit amount that is to be given to the customer. The store credit would be invoice amount after deducting the logistics and processing cost of this request.

Please note in case we havent started the cleaning process of your order, we will refund the entire amount in form of store credits after deducting 45 AED

License Grant, Restrictions and Copyright Policy

For the purpose of this User Term, the following definitions apply:

“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the Application), opinions, remarks, comments, artwork, links, questions, suggestions, recommendations, reviews, information or any other materials in the Application or Website or any other social media channels.

“Dipdap Content” means Content owned or used by DipDap, its affiliates or licensors and made available through the Website, Service or Application, including any Content licensed from a third party, but excluding User Content.

“User” means a person who accesses or uses the Service or Application.

“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available on the Website or through the Service or Application.

“Collective Content” means, collectively, DipDap Content and User Content.

Subject to your compliance with these User Terms, DipDap grants you a limited, non-exclusive, non-transferable license:

  • (i) to view, download and print any DipDap Content solely for your personal and non-commercial purposes; and
  • (ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes.

You have no right to sublicense the license rights granted in this section.

You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Website, Service, Application or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of DipDap. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by DipDap or its licensors, except for the licenses and rights expressly granted in these User Terms.

License Granted by User

We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Service or Application. User Content will be deemed non-confidential and non-proprietary. Accordingly, DipDap shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium and throughout the world (“License Grant”).

You acknowledge that DipDap only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. DipDap shall not be continuously monitoring User Content published by you or moderating between Users, nor shall DipDap be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of DipDap.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

You agree to indemnify and keep DipDap, its affiliates, employees, directors and licensors indemnified against all costs, expenses, damages, losses, and liabilities incurred or suffered by DipDap or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the Application. DipDap reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which DipDap believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to DipDap.

You agree to promptly notify DipDap in writing of any User Content which breaches these User Terms. You agree to provide to DipDap sufficient information to enable DipDap to investigate whether such User Content breaches these User Terms. DipDap agrees to make good faith efforts to investigate such complaint and shall take such action as DipDap in its sole discretion decides. However, DipDap does not warrant or represent that it will block or remove (in whole or in part) such User Content.

Application License

Subject to your compliance with these User Terms, DipDap grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Application, or (c) copy any ideas, features, functions or graphics of the Service or Application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.

You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks.

DipDap will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. DipDap may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that DipDap has no obligation to monitor your access to or use of the Website, Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. DipDap reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that DipDap, at its sole discretion, considers being in violation of these User Terms or otherwise harmful to the Website, the Service or Application.

Intellectual Property Ownership

DipDap alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service.

These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by DipDap. Dipdap’s name, logo, and the product names associated with the Application and Service are trademarks of DipDap, its affiliated companies or third parties, and no right or license is granted to use them.

App Store Sourced Application

With respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple ‘ s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. DipDap reserves all rights in and to the Application not expressly granted to you under these User Terms.

You acknowledge and agree that (i) these User Terms are valid between you and DipDap only, and not Apple, and (ii) DipDap, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.

You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.

In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will, where applicable, refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between DipDap and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of DipDap.

You and DipDap acknowledge that, as between DipDap and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

You and DipDap acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’ s intellectual property rights, as between DipDap and Apple, DipDap, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.

You and DipDap acknowledge and agree that Apple, and Apple’ s subsidiaries, are third party beneficiaries relating to your license of the App Store Sourced Application, and that, upon your acceptance of these User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the rights under these User Terms as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.

Without limiting any other provisions of these User Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.

Third Party Interactions

During the use of the Website, the Application and the Service links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Website, the Application, and the Service and are beyond Dipdap’s control.

During use of the Website, the Application, and the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the Website or through the Application or Service. These links take you off the Website, the Application, and the Service and are beyond Dipdap’ s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. DipDap is not responsible and cannot be held liable for the content and activities of these websites. You, therefore, visit or access these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

Term and termination of the contract

The Contract between DipDap and you is concluded for an indefinite period.

You are entitled to terminate the Contract at all times by permanent deletion of the Application installed on your smartphone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by contacting DipDap’s customer support at [email protected]

DipDap is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of DipDap, misuse the Application or the Service. DipDap is not obliged to give notice of the termination of the Contract in advance. After termination DipDap will give notice thereof in accordance with these User Terms.

Invalidity of one or more provisions

The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.

If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.

Modification of the Service and User Terms

DipDap reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. DipDap may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

Notice

DipDap may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in DipDap’s account information.

Assignment

You may not assign your rights under these User Terms without prior written approval of DipDap.

Privacy Policy

DipDap may collect and process the personal data of the visitors of the Website and users of the Application according to the Privacy Policy. Please refer to our application and website to go through the Privacy Policy

DipDap may collect the brands of all garments submitted by its customers.

Applicable law and Venue

The Terms and your use of the Service, including, but not limited to, the Application will be governed by and construed in accordance with the laws of the Dubai, Abu Dhabi and the UAE. Any dispute in relation to these terms and conditions shall be settled by the competent Courts of Dubai.

Moreover, in compliance with local laws, we will not trade with or provide any services to OFAC and sanctioned countries.

Miscellaneous

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full effect. Only you and DipDap are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.

Final provision

The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Our Corporate Addresses

ADDRESS

DipDap
Mother touch laundry LLC
Al Barsha, Dubai
P.O. BOX 488076
United Arab Emirates

PHONE NUMBER

+971 58 592 7959

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