We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand laundry services, contact customer support, or otherwise communicate with us through whatsapp, call and social media sites. This information may include: your name, email address, phone number, address, profile picture, payment method, financial and credit card information, and other information you choose to provide. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”). We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.Information We Collect From Other Sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example: If you choose to link, create, or log in to your DipDap account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app. If your employer uses one of our enterprise solutions, we may receive information about you from your employer.Information on Payment details
All credit/debit cards’ details/information will NOT be stored, sold, shared, rented or leased to any third parties We will not pass any debit/credit card details to third parties We will take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (DipDap.ae) cannot guarantee the security of any information that is disclosed online We are not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
We may use Personal Data which you provide to us or we collect from you to:
In relation to Personal Data that is transferred to and from and processed and stored in the United Arab Emirates, DipDap is the data controller
Our nominated representative for the purpose of the Acts is “Karisma Vora”
DipDap provides Users and Delivery agents the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.Access to Information
Your DipDap profile is password-protected so that only you and authorized DipDap employees have access to your account information. DipDap staff will never proactively reach out to you and ask for any personal account information, including your password.